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LENYO HIPPOCAMPUS® BIOREGULATION THERAPY (BRT)
WARRANTY AND REPAIR

Lenyo Hippocampus Inc. (Hippocampus-BRT Ltd) provides a limited warranty of three (3) years for the control unit and one (1) year for all other parts and accessories from the date of original purchase.

Lenyo Hippocampus will repair or replace the product free of charge should its failure be caused by a defect in materials or workmanship during the warranty period. This warranty shall apply under the conditions of normal use of the device. This warranty shall not cover any damage caused by accident, improper storage or transport, immersion into water or negligence; nor shall it cover any other obvious physical or electrical damages caused by the misuse of the device including low or excess voltage.

Furthermore, Lenyo Hippocampus shall not be liable for any incidental or consequential damage, for any commercial loss, or for any other loss or damages. In the case of any failure under warranty, please contact the reseller.

Repairs should only be made by the manufacturer or authorized personnel, otherwise the warranty will be null and void. Opening the control unit, device or other closed/sealed accessories or components will also void the warranty. When returning the product for repair, please include original packaging, if available, and ensure that it is well-packed and protected from potential damages during transport. We recommend shipping with insurance, as well as tracking and shipment confirmation to ensure that Lenyo Hippocampus receives the package. Customer is responsible for all return shipment costs.

Please contact your reseller for instructions before returning your unit.  If you purchased your device from Lenyo Hippocampus directly, contact customer service at support@brtamerica.com for return instructions.

Any legitimate claim made during the warranty period does not extend the warranty period. If the warranty is not applicable, Lenyo Hippocampus reserves the right to charge the customer for replacement or repair. In this case Lenyo Hippocampus will inform the customer in advance.

REFUND POLICY
LENYO home and mobile BRT products that are unused may be returned within 30 days of the original purchase date for a full refund. Used products may be returned within 30 days for a partial refund that includes a restocking fee.

The following restocking fees apply:
Home BRT products – 15% of original purchase price excluding shipping
Mobile BRT products – 20% of original purchase price excluding shipping

Professional BRT products – Restocking fee varies depending on the product. Please contact customer service at support@brtamerica.com for more details.

Contact customer service at support@brtamerica.com for return instructions and to receive a Return Authorization (RA) number. Merchandise must be returned in excellent condition and include all parts, accessories and original packaging.

A copy of the original invoice, receipt or proof of purchase must also be included, as well as the RA number. Returns without an RA number will not be accepted. Refunds are given using the original form of payment.

Customer is responsible for both original and all return shipment costs. We recommend shipping with insurance, as well as tracking and shipment confirmation to ensure that Lenyo Hippocampus receives the package. Lenyo Hippocampus is not responsible for packages lost or damaged during the shipping process.

Products damaged in any way, including shipping and excessive wear-and-tear, are excluded from this refund policy and the return will not be accepted. Lenyo Hippocampus reserves the right to make the final evaluation and decision in regards to “damage” and “excessive wear-and-tear”.


ABOUT LENYO HiPPOCAMPUS. A leader in bioregulation therapy technology and devices, Lenyo Hippocampus provides advanced bioregulation technology (BRT) devices and solutions to professional practitioners in the medical, wellness, sports, enterprise, educational and veterinarian fields, as well as home-use products to the general public. A unique communication- and energy-focused approach to health and wellness, BRT combines advanced pulsed electromagnetic field signaling (PEMF) with the body’s own biological communications to help restore natural regulation and healing activities. The LENYO line of BRT products includes office, home and mobile devices.

LENYO BRT devices are available in a variety of size and feature options – from professional multi-user systems to pocket-size, mobile devices that can be used in the home, at the office or on the-go. Designed for optimum efficiency, LENYO BRT devices are ideal for professional practitioners, large health and wellness facilities, spas, sports centers, rehab and physical therapy facilities, offices, schools and the general public. With the most comprehensive range of BRT product choices in the industry – including both endogenous and exogenous options – LENYO BRT devices are non-invasive, easy to operate and safe for adults, seniors and children.

Learn more about BRT and the complete line of LENYO BRT devices at www.brtamerica.com.

LENYO HIPPOCAMPUS BRT devices have not been evaluated by The Food and Drug Administration (FDA). They are not meant to diagnose, treat, cure or prevent any disease. They do provide general benefits recognized for biofeedback and PEMF-based therapy devices. Individuals suffering from any disease, illness or injury should consult with a physician or healthcare professional before using any BRT device. LENYO HIPPOCAMPUS DEVICES ARE LISTED WITH THE FDA AS CLASS 1 THERAPY DEVICES
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Copyright © 2017 Lenyo Hippocampus • All rights reserved. This literature is for information purposes only. All trademarks, service marks, product names, brands, company names and logos appearing in this literature are the property of their respective owners.